OntarioLearn Help Desk

Registering institution: The registering college/institution identifies online courses available in the OntarioLearn inventory as one that it does not offer, and, instead of developing its own version, chooses to pick up the course.  The college advertises the course in its Continuing Education (CE) calendars as one of its own, and registers students for the course at their college.

Single Sign On (SSO): A Single Sign On (SSO) functionality is built in to the Portal to connect desktop users automatically to the Learning Management System platform selected by the host college for the course delivery.

Help desk support:  Dedicated support specialists, available 24 hours a day, 7 days a week (in English; 8:00 am to 8:00 pm in French) to users with any technical issues by telephone, online form (ticket), or online chat with links to popular topics, Frequently Asked Questions (FAQ), quick links, a glossary of terms and a knowledge database for support here:  https://ontariolearn.com/help/    

User identity (user id): the data field where users input either the username or institution email designated by the registering college/institution to begin their login to the OntarioLearn Portal.

Username: a unique identifier for user login to the OntarioLearn portal formatted using the registering college code, first name, and last name of the individual.