OntarioLearn Help Desk
Our help desk support team is available 24 hours a day, 7 days a week, 365 days a year to assist you with any technical issues you may be experiencing.
Browse the Frequently Asked Questions (FAQ's) below to see if there is a quick answer to your concern OR contact a technical expert directly on the telephone, submit a ticket describing your problem or click the CHAT NOW! icon to chat online with someone who can help you right away.
Click here to view computer and technical requirements to successfully take a course through OntarioLearn.
Accessing your December 1st Classes
Please note that you will NOT have access to your course until the official start date of classes. For December 2025, that date is December 1, 2025.
The Help Desk cannot grant you early access.
Use your Institution Email (the address you log into OntarioLearn with) when asked for an email address. This will help us find your information faster to assist you.
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FAQ's
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- I took a course last semester and my username and password is not working. What should I do?
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- Whom do I contact if I have questions about my course?
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- The course title in the "My Courses" area is not exactly the same title used at my Registering Institution. How can I be sure I am in the correct course?
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- After I have established my connection to my course platform, do I need to keep my Portal window open?
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- How do I make arrangements to write my final exam?
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- Do I need to purchase any textbooks for my course?