Reference Processes
Course Information
Explore fundamental principles of professional accountability that underpin the provision of information services in libraries. Develop effective reference interviewing techniques to answer customer queries. Explore topics related to the management of information service including service standards, in person and virtual service points, policy development and strategies for continuing professional development of staff. Required course for Mohawk’s Library and Information Technician Diploma program.
Intake F25 SEM
Start Date Sep 09 / 2025
End Date Dec 16 / 2025
Prerequisite(s):
Online Searching (LIBR10041) or Information Work 1 (LIBRLT220); Ontario Secondary School Diploma (OSSD), general or advanced level, with a pass standing in Grade 12 English at the general level OR successful completion of Mature Student Test.
Computer Software Requirements:
None
Chats:
n/a
Group Work:
No
Registering college code:
CF-OL414
Host college code:
MO-LIBR10044
How to register
You can register in-person, on-line, by phone, fax or mail. When Registering for a course, it is not necessary to include the 2 digit college code prefix (e.g. ENL001– not CF-ENL001). For details, please visit https://www.confederationcollege.ca/online-courses.
Contact
Online Learning
Email : onlinelearning@confederationcollege.ca
1450 Nakina DriveThunder Bay, ON
P7C 4W1
Phone : (807) 473-3888
Fax : (807) 473-3718