CRM and Selling
Course Information
This course is designed to provide students with the essential skills required to be a sales professional in a Business-to-Business (B2B) environment. The course will explore computer and communication technologies as they apply to business-to-business selling and will provide an introduction to the use of customer relationship management (CRM) and web selling. Students will develop their skills by creating a detailed step-by-step sale simulation of a product or service using a consultative approach and creating a win-win environment for both the prospect and the seller delivered via YouTube.
Intake F26 SEM
Start Date Sep 08 / 2026
End Date Dec 15 / 2026
Prerequisite(s):
MRK106 Introduction to Marketing BAM101 Introduction to Business Administration
Computer Software Requirements:
n/a
Chats:
n/a
Group Work:
n/a
Registering college code:
CL-MKTG220
Host college code:
SE-CRM400
How to Register
You can register in-person, on-line, by phone, fax or mail. When registering for a course, it is not necessary to include the 2 digit college code prefix (e.g. ENL001–not CL-ENL001). To register, call 416-289-5300 or register online at https://www.centennialcollege.ca/about-centennial/schools/part-time-learning/part-time-online-learning
Contact
Centre for Online Learning & Microcredentials
Phone : (416) 289-5000 ext. 52555
Email : online@centennialcollege.ca
941 Progress AveToronto, ON
M1K 5E9
Phone : (416) 289-5000