Automotive Service Advisor I
Course Information
Students will develop core skills in customer service, communication, and automotive fundamentals. Students learn how first impressions, professionalism, and effective listening shape customer satisfaction. The course covers managing difficult customers, resolving complaints, and understanding the sales process. Key technical topics include engines, cooling systems, brakes, exhaust, tires, alignment, ignition, and fuel injection. Learners also explore time and stress management, consumer rights, documentation, and the importance of delivering a consistent, positive service experience.
Intake S26 SEM
Start Date May 12 / 2026
End Date Aug 18 / 2026
Prerequisite(s):
n/a
Computer Software Requirements:
Word Processor
Chats:
Optional
Group Work:
n/a
Registering college code:
DU-AUTO1181
Host college code:
CL-CEAM919
How to register
You can register in-person, on-line, or by phone. When registering for a course, it is not necessary to include the 2 digit college code prefix (e.g. ENL001– not DU-ENL001). For details visit https://durhamcollege.ca/academic-faculties/professional-and-part-time-learning/registration-and-admission/how-to-register.
Contact
Professional and Part-time Learning
Email : ppl@durhamcollege.ca
2000 Simcoe Street NorthOshawa, ON
L1H 7L7
Phone : (905) 721-3052